:root {
  color-scheme: light;
  --bg: #f4efe6;
  --panel: rgba(255, 252, 247, 0.92);
  --panel-strong: #fffdf9;
  --ink: #1f1b16;
  --muted: #615748;
  --line: rgba(62, 46, 27, 0.14);
  --brand: #0b5f56;
  --brand-strong: #0a4942;
  --accent: #c7692f;
  --danger: #9f3131;
  --shadow: 0 24px 60px rgba(54, 39, 22, 0.12);
  --radius: 24px;
  --font-heading: "Avenir Next", "Gill Sans", "Trebuchet MS", sans-serif;
  --font-body: "Avenir Next", "Segoe UI", sans-serif;
}

* {
  box-sizing: border-box;
}

html,
body {
  margin: 0;
  min-height: 100%;
  font-family: var(--font-body);
  color: var(--ink);
  background:
    radial-gradient(circle at top left, rgba(199, 105, 47, 0.16), transparent 30%),
    radial-gradient(circle at top right, rgba(11, 95, 86, 0.16), transparent 28%),
    linear-gradient(180deg, #f8f3ea 0%, var(--bg) 100%);
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  background-image:
    linear-gradient(rgba(255, 255, 255, 0.12) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 255, 255, 0.12) 1px, transparent 1px);
  background-size: 32px 32px;
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, 0.45), transparent 80%);
}

.shell {
  width: min(1120px, calc(100vw - 32px));
  margin: 0 auto;
  padding: 24px 0 64px;
}

.page-header,
.panel,
.request-card,
.qr-card,
.status-card {
  position: relative;
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  backdrop-filter: blur(12px);
}

.page-header {
  overflow: hidden;
  padding: 28px;
  margin-bottom: 20px;
}

.page-header::after {
  content: "";
  position: absolute;
  inset: auto -24px -24px auto;
  width: 180px;
  height: 180px;
  background: radial-gradient(circle, rgba(11, 95, 86, 0.14), transparent 70%);
}

.eyebrow {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  padding: 8px 14px;
  border-radius: 999px;
  background: rgba(11, 95, 86, 0.08);
  color: var(--brand-strong);
  font-size: 0.85rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

h1,
h2,
h3 {
  margin: 0;
  font-family: var(--font-heading);
  letter-spacing: -0.03em;
}

h1 {
  margin-top: 16px;
  font-size: clamp(2rem, 5vw, 3.8rem);
  line-height: 0.95;
}

h2 {
  font-size: clamp(1.4rem, 3vw, 2rem);
}

p {
  margin: 0;
  color: var(--muted);
  line-height: 1.5;
}

.subhead {
  margin-top: 14px;
  max-width: 62ch;
  font-size: 1.02rem;
}

.toolbar,
.button-grid,
.stats-grid,
.card-grid,
.reply-grid,
.qr-grid,
.nav-links {
  display: grid;
  gap: 14px;
}

.toolbar {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  margin-top: 22px;
}

.nav-links {
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  margin-top: 18px;
}

.button-grid,
.card-grid,
.qr-grid {
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.stats-grid {
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  margin-top: 18px;
}

.reply-grid {
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  margin-top: 12px;
}

.panel {
  padding: 24px;
  margin-bottom: 20px;
}

.request-card,
.qr-card,
.status-card {
  padding: 18px;
}

.request-card.is-highlighted {
  outline: 3px solid rgba(199, 105, 47, 0.28);
}

.request-meta,
.pill-row,
.timeline,
.field-stack {
  display: grid;
  gap: 10px;
}

.pill-row {
  grid-template-columns: repeat(auto-fit, minmax(110px, max-content));
  align-items: start;
}

.pill,
.status-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: fit-content;
  border-radius: 999px;
  padding: 8px 12px;
  font-size: 0.84rem;
  font-weight: 700;
  letter-spacing: 0.01em;
}

.pill {
  background: rgba(11, 95, 86, 0.09);
  color: var(--brand-strong);
}

.status-pill[data-status="new"] {
  background: rgba(199, 105, 47, 0.12);
  color: #8c451b;
}

.status-pill[data-status="acknowledged"] {
  background: rgba(11, 95, 86, 0.12);
  color: var(--brand-strong);
}

.status-pill[data-status="resolved"] {
  background: rgba(37, 99, 235, 0.12);
  color: #1d4ed8;
}

button,
.button-link {
  appearance: none;
  border: 0;
  border-radius: 18px;
  padding: 14px 18px;
  font: inherit;
  font-weight: 700;
  cursor: pointer;
  transition:
    transform 140ms ease,
    box-shadow 140ms ease,
    background 140ms ease,
    color 140ms ease;
  text-decoration: none;
}

button:hover,
.button-link:hover {
  transform: translateY(-1px);
}

button:disabled {
  opacity: 0.55;
  cursor: wait;
  transform: none;
}

.button-primary,
.request-button {
  background: linear-gradient(135deg, var(--brand) 0%, var(--brand-strong) 100%);
  color: white;
  box-shadow: 0 10px 24px rgba(11, 95, 86, 0.24);
}

.button-secondary {
  background: rgba(255, 255, 255, 0.7);
  color: var(--ink);
  border: 1px solid var(--line);
}

.button-accent {
  background: linear-gradient(135deg, var(--accent) 0%, #b55421 100%);
  color: white;
  box-shadow: 0 10px 24px rgba(199, 105, 47, 0.24);
}

.button-danger {
  background: rgba(159, 49, 49, 0.12);
  color: var(--danger);
  border: 1px solid rgba(159, 49, 49, 0.16);
}

.request-button {
  min-height: 104px;
  text-align: left;
  font-size: 1.05rem;
}

.request-button small {
  display: block;
  margin-top: 6px;
  opacity: 0.78;
  font-weight: 500;
}

label {
  display: grid;
  gap: 8px;
  color: var(--ink);
  font-weight: 700;
}

input,
textarea {
  width: 100%;
  border-radius: 16px;
  border: 1px solid rgba(62, 46, 27, 0.16);
  background: rgba(255, 255, 255, 0.88);
  padding: 14px 16px;
  font: inherit;
  color: var(--ink);
}

textarea {
  min-height: 110px;
  resize: vertical;
}

.field-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
}

.timeline-item {
  border-left: 3px solid rgba(11, 95, 86, 0.22);
  padding-left: 12px;
}

.timestamp {
  color: var(--muted);
  font-size: 0.87rem;
}

.mono {
  font-family: "SFMono-Regular", "Menlo", "Monaco", monospace;
}

.empty-state {
  padding: 28px;
  text-align: center;
  color: var(--muted);
  border: 1px dashed rgba(62, 46, 27, 0.2);
  border-radius: 18px;
  background: rgba(255, 255, 255, 0.44);
}

.page-footer {
  margin-top: 18px;
  text-align: center;
  color: var(--muted);
  font-size: 0.92rem;
}

@media (max-width: 720px) {
  .shell {
    width: min(100vw - 16px, 1120px);
    padding-top: 14px;
  }

  .page-header,
  .panel {
    padding: 20px;
  }

  .request-button {
    min-height: 88px;
  }
}